WATERLOO, Ontario—Descartes Systems Group and MyWebGrocer (MWG) have launched a combined solution that helps grocery retailers support e-commerce from online purchase through home delivery.
The combined solution is in use at the Overwaitea Food Group & Save-On-Foods, Canada’s largest western-based food store chain.
“We believe that a sophisticated e-commerce platform is fundamental to meeting the needs of customers today, and that home delivery is another key touchpoint where we can make a positive impact on customers,” said Wayne Currie, Vice President of Information Technology and E-commerce for the Overwaitea Food Group & Save-On-Foods. “The combined e-commerce solution from MWG and Descartes helps us efficiently give customers what they want, where and when they want it.”
MWG’s Digital Experience Platform provides grocery and CPG brands digital interaction and fulfillment capabilities to attract, engage, transact with and retain shoppers while managing the entire value chain through to store pick up or home delivery. With Descartes, grocers can offer customers optimized home delivery time windows during the purchase process, effectively plan and execute routes, and engage customers with automated post-delivery surveys.